How can we help?
Browse conversions by topic, find answers below, or reach the team directly. We reply to support email within one business day.
Browse by topic
Answers, fast
Yes. Files are encrypted in transit and at rest, processed briefly on ephemeral servers, auto-deleted within hours (24 to 72h by plan), and never sold or used to train any AI model. On-device tools never leave your browser at all.
Each cloud conversion (high-fidelity Office, video, OCR, the PDF toolkit, the API) counts once toward your monthly allowance. On-device tools, like HEIC to JPG, run in your browser and never count. A few heavy jobs count as a little more.
150 conversions across documents, images, audio, video, 3D and data. General files go up to 200 to 500 MB by plan, video up to 2 to 5 GB. See any category hub for the full format list.
The BitMorph API (convert, transform, extract, with async jobs and webhooks) is included with AI Pro and Business. Create a key from your account, then follow the API docs.
From your account, anytime, no lock-in. You keep your plan until the end of the billing period, then move to Free. Your history and files stay with you.
Email support@bitmorph.io with the tool you used and the file type. We reply within one business day. Please don’t send sensitive files by email, describe the issue and we’ll guide you.
Still need us?
Reach the right team directly by email.
Encrypted · auto-deleted · never trained on. Please don’t email sensitive files.